On the day before the installation, the office staff called me to confirm that they were all good to go and that the installer would be arriving within a certain "window" of time!! The installers arrived promptly at 9:00 am and started to work immediately. ![]() Office staff were very helpful is scheduling my installation date in relation to my house reno. Staff never seem to tire of my "one last question." My numerous questions promptly responded to. They, too, had a customer oriented attitude and strong work ethic. The office staff was very pleasant to deal with. Our salesperson was very knowledgeable, customer service oriented, honest, prompt and efficient. Questions are responded to in detail and in a timely manner. From the first contact/email until the completion of the project, House Smart employees have been exceptionally professional, prompt, friendly, efficient and caring.Įmails and phone calls are returned promptly. This is the second window project that we have done with House Smart. We would hire HouseSmart again for any new job and recommend them to anyone we know requires work they supply. Of course we supplied them with ice cold drinks along the way, which they had kindly shown appreciation for. The guys did the job on a heat wave day which was mostly unshaded but they pressed on with working hard regardless. ![]() While Omar took instruction from James, he was super respectful and hard working while also producing excellent results. My home has some issues with some walls being slightly offset which he quickly adapted to, for a perfect end result. Simply said, I feel the integrity of James work skills are second to none which led to a very high quality installation. James quickly discussed the job with me to ensure we were on the same page and they went to work on it right away. ![]() They both had very polite positive and hard working attitudes. James who led the job with his helper Omar arrived exactly on time on the installation date. Her response time is excellent and she took the time to explain anything I needed to know regarding the job. She did a great job following up with their supply base to advise us on the installation date. Shawna did a great job after we called the office to ask for someone to provide an approximate installation date. Based on their previous positive reviews and that I will not compromise quality based on price alone we went with them to supply and install 3 exterior doors. HouseSmarts quoted price was reasonable compared to 2 other competitors.
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